FAQ, Shipping Info & Other Recommendations

FAQ

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What is DIY WATCH CLUB?

Our watchmaking kits include all the watch components, tools and step-by-step video guides you need to build your own mechanical watch at home. Assembly is required—these are kits, not finished watches.

Do I need watchmaking experience?

No experience is needed for our beginner-friendly kits, such as the two-hand Mosel series and the 40mm Diver with the second-hand assisting tool. Just follow the video guides at your own pace. For advanced kits, we recommend completing at least one or two watch builds first. Check each product page for its difficulty level.

What’s included in the kit?

Contents vary by kit and selected option. Check the product page for the included watch components, tools and video guides, plus anything you’ll need separately. Some kits also offer a “Component Pack” option, which includes watch components but no tools.

How long does it take to assemble my watch?

Our beginner kits usually take around 1 - 2 hours. You can pause and continue whenever you like.

Will my finished watch work?

Yes! Once correctly assembled and checked, you’ll have a working mechanical watch to wear. If you have any questions during assembly, email us at contact@diywatch.club —we’re here to help.

What if I get stuck or damage a part?

Contact us at contact@diywatch.club with your order number and clear photos. We’ll help troubleshoot and explain any replacement options and costs.

Can I customize my watch?

You can customize your 40mm Diver by choosing your strap and bezel insert, and designing your own dial. Custom dials and rotors are also available for selected watch series. Check the customization components pages for available options.

Is it suitable as a gift?

Yes—especially for someone who enjoys watches or hands-on projects. For a first-time builder, choose a beginner-friendly kit with tools included. Explore our Gift Guide for more inspiration.

Where do you ship?

We offer worldwide shipping. Simply enter your shipping address at checkout to see available shipping options, costs and any applicable VAT or taxes.

How long will my order take to arrive?

We prepare and ship orders within 2–3 business days after payment verification. During busy periods, dispatch may take an extra 1–2 business days.

Delivery times after dispatch:

  • Express shipping (FedEx/DHL): 3–7 business days, with tracking.

  • Standard shipping: 10–18 days, with tracking. Your local postal service handles final delivery, so tracking updates may vary. Delays may add 3–4 days.

  • Local Hong Kong delivery: Around 1–2 business days.

Business days exclude weekends and public holidays.

Can I return my kit?

Please see our return policy for eligibility and time limits, including conditions for opened, assembled or personalized kits.





Shipping Info, Rates & Recommendations

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General Information

- After your payment is verified, it takes up to 2 - 3 business day to prepare and ship your order. This does not include weekends or public holidays.
- During peak periods, when we receive a high volume of orders, we may experience a delay of 1-2 business days in shipping your order.
- Duration of overseas delivery depends on the shipping option you choose, more information below. 

Express shipping by Fedex or DHL express 

- After the package leave our facility, the transit time is 3 to 7 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare

Standard Shipping

- After the package leave our facility, the transit time is 10-18 days, with tracking number
- For local delivery within Hong Kong, the transit time is around 1 - 2 business days
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to high mail volumes or less frequent flight under pandemic situation, might take extra 3-4 days to deliver.

Process for Delayed Shipment

- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance. 
- We will engage Fedex or DHL express to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation usually takes extra 2 - 5 days; and investigation can start any time.

International Taxes & Duties

- Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
- The general amount for the duties and taxes fee is about ~20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
- DIY WATCH CLUB cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.