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Shipping Info, Rates & Recommendations

Shipping Info, Rates & Recommendations

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General Information

- After your payment is verified, it takes up to 2 - 3 business day to prepare and ship your order. This does not include weekends or public holidays.
- During peak periods, when we receive a high volume of orders, we may experience a delay of 1-2 business days in shipping your order.
- Duration of overseas delivery depends on the shipping option you choose, more information below. 

Express shipping by Fedex or DHL express 

- After the package leave our facility, the transit time is 3 to 7 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare

Standard Shipping

- After the package leave our facility, the transit time is 10-18 days, with tracking number
- For local delivery within Hong Kong, the transit time is around 1 - 2 business days
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to high mail volumes or less frequent flight under pandemic situation, might take extra 3-4 days to deliver.

Process for Delayed Shipment

- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance. 
- We will engage Fedex or DHL express to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation usually takes extra 2 - 5 days; and investigation can start any time.

International Taxes & Duties

- Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
- The general amount for the duties and taxes fee is about ~20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
- DIY WATCH CLUB cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.