Shipping Info, Rates & Recommendations
Shipping Info, Rates & Recommendations
Announcement:
Dear customers, we remain fully operational during this period and orders will be fulfilled. And we made some changes to the shipping arrangements to adapt to the COVID-19 situation.
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General Information
- We usually need 2-3 business days to prepare and pack your order for mailing.
- Local delivery, within Hong Kong, will take 1 to 2 days.
- Duration of overseas delivery depends on the shipping option you choose, more information below.
Express shipping by Fedex or DHL express
- Usually 4 to 7 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare
Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance.
- We will engage Fedex or DHL express to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation usually takes 1-3 days; and investigation can start any time.