Shipping Info, Rates & Recommendations
Shipping Info, Rates & Recommendations
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General Information
- After your payment is verified, it takes up to 2 - 3 business day to prepare and ship your order. This does not include weekends or public holidays.
- Duration of overseas delivery depends on the shipping option you choose, more information below.
Express shipping by Fedex or DHL express
- Usually 3 to 7 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare
Standard Shipping
- Usually 10-18 days, with tracking number
- Local delivery, within Hong Kong, will take 1 - 2 business days
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to high mail volumes or less frequent flight under pandemic situation, might take extra 3-4 days to deliver.
Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance.
- We will engage Fedex or DHL express to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation usually takes extra 2 - 5 days; and investigation can start any time.
International Taxes & Duties
- Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
- The general amount for the duties and taxes fee is about ~20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
- DIY WATCH CLUB cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.