Returns and Refund
If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*). We may withhold repayment until we have received the goods back.
If you change your mind , or wish to return an unwanted gift, please contact firstname.lastname@example.org as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original DIY Watch Club packaging. Please note that if the video instruction has been accessed, or if you have begun assembly with the package’s content, we will not be able to refund or exchange your purchase.
*If you are eligible, we’ll email a prepaid returns slip to you.